GUARANTEE - RETURNS POLICY - TERMS & CONDITIONS

The Customer's rights to return goods are protected under the EU Distance Selling Directive which can be found at
http://www.hmso.gov.uk/si/si2000/20002334.htm

You can cancel at any time until: The end of the seventh working day after the day on which you receive your goods.

To cancel your order, you must tell us in writing - by letter, fax or e-mail. If sending a letter, send the letter by registered post, so you can prove that you sent it and track its progress.

If you have already paid for the goods, we will refund your money within 30 days of you cancelling the agreement.

If you have already received the goods, they may be returned to us in their original undamaged packaging only and be undamaged or marked in any way.

We will refund the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.